FAQ

PRODUCT

What are the benefits of UGLY by nature products?
The primary benefit of our products is that they are made with only natural and organic ingredients. We wanted to avoid any toxic or questionable ingredients found in most toothpastes.

UGLY by nature toothpastes

DO NOT CONTAIN:
Fluoride, Sodium Sulfates, Parabens, Artificial Colors, Preservatives, Foaming Agents, Thickening Agents, Stabilizers, Artificial Sweeteners, Glycerin, Gluten and/or GMOs.

Why is your toothpaste a grey color?
The combination of our natural ingredients gives our toothpaste a beautiful silvery grey color. Since we do not add any dyes or bleaches to our product, this silvery grey color happens naturally when mixing our ingredients together. Even though our toothpaste is a silvery grey color, it naturally brightens your smile! Check out all of our awesome reviews from our loyal customers, here on our site and also our social media pages.

Where are your products made?
Our products are proudly formulated and made in the USA.                                                                                                             

Is your toothpaste safe for toddlers/children?

Since every child is different, we suggest you consult with your child's pediatrician and or dentist first before trying any new product on your child.

 

Do you test your products on animals?
WE DO NOT TEST ON ANIMALS, WE LOVE ANIMALS!
We test all of our product on ourselves, our family members and friends.  We are PETA-certified, cruelty-free and vegan friendly. 

How do I use UGLY by nature toothpaste?

We suggest that you rinse your mouth with water, then rinse the toothbrush with water. Now apply the toothpaste to your toothbrush and start brushing.

What is your RDA Testing Score?

UGLY by nature toothpaste has an RDA score of 99.

Abrasivity measurements are given by what’s known as an RDA value which stands for radioactive dentin abrasion or relative dentin abrasivity. The maximum value for FDA approval is 200. Toothpastes that claim whitening properties appear to have a higher abrasiveness index. Here is how to interpret the RDA values:

  • From 0 to 80 = low abrasion
  • 70 to 100 = midrange abrasion
  • 100 to 150 = highly abrasive
  • 150 to 250 = considered harmful to teeth

How long will one tube last?
Each 4 oz. tube of toothpaste should last approximately 6 weeks per person if you brush in the morning and before bed.

Are you a green company?

Yes we are, we love our planet and all Mother Nature provides us, so it is in our best interest to do our part.   We use recycled packing supplies as often as possible, we use small envelopes and really pack as much as we can into each envelope and when we do print, which is not often, we print on recycled paper.  Even though we must use plastic tubes for our toothpaste, in order to keep our toothpaste as fresh as possible for 18 months, we made sure our tubes are recyclable, BPA, BPS and PVC free.  We also ask our distributors to send digital flyers out to their retailers instead of leaving behind paper flyers. We hope our customers, retailers and distributors appreciate and respect our efforts. 

Are your tubes BPA, BPS and PVC free?

Yes.

How do I contact UGLY by nature?

You can email us at here with any question or concern. We will reply within 24 hours Monday- Friday. We are closed weekends and all major U.S. holidays.

 

FULFILLMENT
 
When will my order ship?
Orders normally ship within 1-2 business days. Our office hours are Monday-Friday 9 am to 5 pm. Any orders placed on our website after 12pm  EST  are considered orders for the next business day. If you choose expedited US Shipping and the order is placed after 9 am on a Friday, the order will ship Monday (unless Monday is a holiday)

Do you ship internationally?
Yes, we ship USPS Priority mail which we have found to be the least expensive way to ship internationally, which takes 20 - 30 business days to arrive, Customs hold time is not included in this shipping time, customs hold time varies from country to country.  If your country is not listed, please email us here with your information, quantity of tubes you are interested in ordering  and your country.

Please note, your country may or may not charge an additional VAT, import duty, tax or customs fee for products entering your country. UGLY by nature is not responsible for these additional fees, they are the responsibility of the customer. Please inquire with your local customs office for the fee charges prior to ordering. 

What if I enter the wrong shipping address?

The customer is responsible for entering their correct shipping address.  We print our shipping labels directly from the information you entered on the site, so please double check your address before check out. Our system also sends an order confirmation email to you, which confirms your purchase, shipping and billing address. Should you find an error was made while reviewing the order confirmation, please log back in and change your address.  If you are unable to do so, please email us here this must be done within 24 hours of the order confirmation email being sent. 

Once a shipping confirmation has been sent, we can no longer change the address and it will shipped to the address you entered.  UGLY by nature is not responsible for wrong address entries and cannot send a replacement order for incorrect address entries. A new order must be placed. If your package comes back to us, and you would like it reshipped,  customer is responsible to pay for the new shipping costs.

I did not sign the signature request form in time, now it is being sent back to your office, what do I do?

Our "Free shipping for 3 tubes or more" is offered to ship your order once. If you do not sign the signature request form in time and it goes as "unclaimed"  by USPS, it will be returned to us. If you would like us to redeliver the package, the customer will be responsible for the reshipping charges. Email us here with your order number so we can redeliver your order.

What do I do if my package was lost during delivery? 

Please follow this link to file a claim with USPS

https://www.usps.com/help/claims.htm

UGLY by nature is not responsible for lost packages.

Do you accept returns?

No refunds or exchanges on used products.

If you purchased your toothpaste at a store, please follow the return policies at the store where you purchased the toothpaste. 

Do you offer free shipping?

Yes, we offer free shipping on three (3) tubes or more in the USA only. 

Do you offer expedited shipping?

Yes, please select  USPS Priority Mail for the USA only for $9.99.  Customer is responsible for all expedited shipping costs. If you choose expedited shipping and the order is placed after 9am on a Friday, the order will ship not ship until Monday (unless Monday is a holiday).  We do not ship on weekends or U.S. holidays.

How long will my package take to arrive with USPS shipping?

We use USPS First Class and Priority Mail for all of our USA shipping, including International shipments (depending on country).  USA shipping times vary from state to state. Times are between 2-5 business days. USPS international orders can take 20-30 business days for delivery.  If you need your international order to arrive by a certain date, please email us here prior to placing an order.  

Do you ship to Military APO/FPO/DPO Addresses?

YES.

Addressing Military and Domestic Mail:

Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.

For example…

Army/Air Post Office (APO)

PFC JOHN DOE
PSC 3 BOX 4120
APO AE 09021

 

Fleet Post Office (FPO)

SEAMAN JOSEPH SMITH
UNIT 100100 BOX 4120
FPO AP 96691

 

Diplomatic Post Office (DPO)

JOHN ADAMS
UNIT 8400 BOX 0000
DPO AE 09498-0048

 

 

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